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STANDARD TERMS AND CONDITIONS OF SALE

    1. STITCH does not offer any ‘Exchange’ or ‘Return’ for any of the ready to wear products.

    2. All products purchased from our Site can be exchanged within 3 days only if:

    - Exchange request is made within the stated time frame/limit.

    - The item(s) is faulty, damaged or defective at the time of delivery.

    - The received product(s) differed from the original order.

    - Anything missing from the package including labels and original packing etc. In such cases, claims can only be entertained if they are made within 3 days of the order delivery. Please email pictures of the defective item to stitchbysalma@gmail.com or call at +974 30980777 within 3 days after order delivery in case to raise a dispute. STITCH will look at each dispute on an individual basis and will make every effort to be fair to both parties. Once we receive the item our team will review the damage, once the dispute is settled fairly, we will issue a replacement of the same value against the product mentioned in the invoice and send it to the buyer.

    3. In case of an approved exchange, customers will be responsible for all shipping and handling costs.

    4. Discounted Items cannot be Returned / Exchanged.

    5. Unstitched articles once stitched cannot be Returned / Exchanged.

    6. In case Parcel/order is not received upon arrival due to such may result in parcel being held/discarded, STITCH will not be responsible.

    7. Approved Refunds will be done only through the Original Mode of Payment.

    8. Free Shipping is not applicable to Wedding wear & Couture orders.

    9. Multiple transactions may result in multiple postings to the cardholder's monthly statement.

    10. 11. Our team can contact you in the event of any problem with the delivery of your items (e.g. telephone number, address).

    Note: Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between STITCH and the buyer, if you visit, use, or shop at the site.

       All our contractual relations will be governed exclusively by Qatar law.