Exchange & Refund Policy

At Stitch By Salma, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.

No Refunds

• All sales are final. We do not offer refunds for any purchases, in-store or online.

Eligibility for Exchange

• Items must be exchanged within 3 days of purchase.
• Items must be unused, unwashed, unscented, unaltered, and in original condition with all original tags attached.
• A receipt or valid proof of purchase is required for all exchanges.

Non-Returnable Items

• The following items are not eligible for exchange:
• • Accessories
  • Unstitched suits with missing parts
  • Unstitched clothes that have been stitched
  • Items on sale, promotion, or clearance are non-exchangeable and non-refundable under any circumstances. These are marked as final sale at the time of purchase and cannot be returned or exchanged.

Exchange Policy

• Exchanges are subject to product availability.
• If the item requested for exchange is out of stock, you may choose another item of equal value or receive store credit.
• Store credit is valid for 3 months from the date of issue.

Online Purchases

• For online orders, please contact our customer service at +974-30980777 before returning an item.
•  ​Customers are responsible for return shipping unless the item is faulty or incorrect.
• Online purchases will be processed in-store for exchanges or store credit.

Faulty or Incorrect Items

• If you received a faulty or incorrect item:
• • Contact us within 48 hours of delivery.
  • We will cover return shipping and offer a full refund or replacement.
  • Any claims after 48 hours of delivery are considered invalid.

Store Rights

• Stitch By Salma reserves the right to:
• • Refuse a return or exchange if items do not meet the above conditions.
  • Modify this policy at any time without prior notice.